Backup, Monitoring and Verification
We monitor the state of your backup system to ensure that the necessary backups have been completed. If there is failure the corrective action will be taken to rectify the issue before the next scheduled backup.
Event Log Monitoring
Our technicians will proactively monitor your server event logs to ensure that early signs of trouble are handled in advance and prior to affecting the health of your servers.
Maintenance Automation Process
Small businesses today rely on server equipment as the backbone of their organizations network and critical day-to-day operations. However, the cost of hiring a full-time IT person or consultant when problems occur is a huge cost burden. Making decisions on how to maintain, support, and provide data protection for an existing server in a small environment is one of the most vital technology decisions your organization has to make. Jacmel Enterprise, Inc. offers a complete plan for securing and supporting your organizations servers via remote monitoring and proactively maintaining your entire network infrastructure.
Managing Network Devices
We configure and maintain your firewalls, routers, and switches, to maximize network performance and to prevent unforeseen downtime.
Managing Your Internet Service Provider (ISP)
Jacmel Enterprise, Inc. will manage your Internet Service Provider to ensure that your Internet service is working properly. We will obtain the information, such as contracts and technical knowledge necessary to manage your ISP. In case of a downtime we work closely with your provider to get you back on-line in a timely manner.
Microsoft Patch Management & Updates
As part of our proactive maintenance agreement, we will ensure that all your servers in your organization are up-to-date with the latest security patches from Microsoft.
Monitoring Storage Space
We actively monitor the hard drive space on your server to ensure that there is sufficient amount of space available for usage. Should this predetermined limit be reached, our support team will receive a notification, and will take the necessary actions to resolve it.
Network Management Services
Every organization today relies on the Internet to communicate. However, dealing with Internet service providers, and infrastructure equipment, can be an overwhelming task, especially for a small business. Our Managed Network Infrastructure Service is designed to enable you to focus more on your core business, leaving the management of your infrastructure to us. By having us as an extension to your business, we can help you increase productivity while reducing your total cost of technology ownership.
Network Performance and Safety
We analyze and monitor your bandwidth to ensure network safety & isolate programs that are slowing your system. We will maintain and administer your network devices to ensure they have the most up-to-date firmware.
Remote Desktop & VPN
In today's busy world you need to be able to connect to your network at anytime from anywhere. If you or any of your employees need to work from home or even on the road, Jacmel Enterprise, Inc. Engineer can help by providing a secure Cisco VPN connection that allows you to stay connected from any computer on the internet and your network.
Uptime & Service Availability
We will monitor all aspects of your server to ensure all necessary services are available to your business. This service monitors all aspects of your server functionality. In case a failure is detected, we are notified immediately via email and we take the necessary actions to rectify the issue in a timely manner.
User Account & Security
We will manage all user account settings on your server including file sharing and group level permission. We will work closely with your company's management team to ensure the all user accounts and permissions are up to date and if an employee leaves or gets terminated the proper actions will be taken to disable their account.